High Street Heroes NE 2026

2026 Awards

Award Categories

Ten categories celebrating every facet of high street excellence across the North East — from retail and hospitality to community impact and innovation.

Supported by
Roam LocalThe Ironing ManNE BICNorth East Hotels Association
🛍️

Retailer of the Year

Recognising independent and chain retailers who deliver exceptional products, service, and shopping experiences on our high streets.

Key Criteria

Outstanding customer service
Community engagement
Innovation in retail
🍽️

Hospitality Hero

Celebrating cafés, restaurants, and pubs that go above and beyond to create memorable experiences for visitors and locals alike.

Key Criteria

Quality of food, drink & service
Atmosphere and ambiance
Local sourcing and community spirit
🏅

Community Champion

Honouring individuals or organisations making an extraordinary difference to their local community and high street.

Key Criteria

Positive community impact
Voluntary contributions
Inspiring leadership
💻

Digital Innovator

Rewarding businesses using digital tools and technology to enhance their high street presence and customer experience.

Key Criteria

Creative use of technology
Online-offline integration
Customer engagement innovation
🌿

Sustainability Leader

Spotlighting businesses and individuals leading the way in sustainable practices on our high streets.

Key Criteria

Environmental initiatives
Waste reduction efforts
Sustainable sourcing

Customer Experience Excellence

Celebrating businesses that consistently deliver outstanding customer experiences that keep people coming back.

Key Criteria

Exceptional service standards
Customer feedback and reviews
Accessibility and inclusivity
🚀

Rising Star

Recognising new businesses or emerging talent that have made an impressive impact on their local high street.

Key Criteria

Business growth trajectory
Community contribution
Innovation and fresh ideas
👔

Employer of the Year

Honouring businesses that invest in their people through training, wellbeing, and creating a great place to work.

Key Criteria

Staff development programmes
Employee wellbeing initiatives
Inclusive workplace culture
🏪

Independent Business of the Year

Celebrating the independent businesses that are the backbone of our high streets — the ones who bring character, choice, and heart to our towns.

Key Criteria

Unique offering and identity
Customer loyalty and reputation
Contribution to high street vibrancy
🏆

High Street of the Year

Recognising an entire high street that has shown outstanding community spirit, resilience, and collective effort to thrive.

Key Criteria

Collaborative community initiatives
Diversity of businesses
Overall vibrancy and appeal

Know Someone Who Deserves Recognition?

Nominations are free and take just a few minutes. Help us celebrate the heroes of our high streets.

Nominate Your Hero Now